|Does the Spider Catcher work?|
|What colour is my Spider Catcher?|
|How does the Spider Catcher work?|
|Can I catch a Spider when it’s moving?|
|How long is the Spider Catcher as my partner is very scared of spiders?|
|Can Spider Catcher pick up smaller spiders?|
|When you catch the spider, is it able to move at all whilst it is in the bristles? I wouldn't like to catch it, only to watch it wiggle about insanely to its escape!|
|Are the spiders really unharmed?|
|Can I reach the ceiling with it?|
|Can I catch other bugs or insects with it? of spiders?|
|How can I place my order?|
|How can I pay?|
|How is my order delivered?|
|When can I expect to receive my Spider Catcher?|
|Will the Spider Catcher fit through my letter box?|
|For the Double Household Spider Catcher order and the Household and Travel Spider Catcher order, how are they sent out?|
|I haven't received my order - what happens next?|
|Is it possible to dispatch Spider Catcher in packaging that conceals the product as it is a gift for my colleague?|
|What is your Refund Policy?|
|Are my Credit Card details safe on the internet?|
|Does the Spider Catcher work?
Yes, the Spider Catcher is a real product that picks up spiders and other insects without harming them. Check out the Spider Catcher in action in our infomercial under the PRODUCT Header.
|What colour is my Spider Catcher?
The Household Spider Catcher is Green and White
The Travel Spider Catcher is Yellow and White
|How does the Spider Catcher
To pick up the spider you need to do the following:
1 Squeeze the lever so the bristles open.
2 Position the open bristles over the spider.
3 Swiftly release the lever so the bristles close.
4 Pull away from surface
5 To release the spider squeeze the lever so the bristles reopen
|Can I catch a Spider when
Yes, the Gentle bristles allow you to catch spiders and insects when they are moving.
|How long is the Spider
Catcher as my partner is very scared of spiders?
The Spider Catcher is about 65cm (25.60 inches) long. The average arm length is 65cm (25.60 inches), so you can estimate your body being about 1.3m (4ft) from the Spider. The Travel Spider Catcher is 40cm (15.75 inches) long designed for caravans, boats, cars and tents etc.
|Can Spider Catcher pick
up smaller spiders?
The Spider Catcher can pick up insects as small as an ant and insects up to 25mm (1 inch) in body length; this more than covers the average population of spiders in Europe.
For larger spiders i.e. spiders up to 12.7cm (5 inches) across we have a special Spider Catcher available which can be ordered through our Australian web-site www.spidercatcher.com.au
|When you catch the spider,
is it able to move at all whilst it is in the bristles? I wouldn't like
to catch it, only to watch it wiggle about insanely to its escape!
When you capture a spider, they generally curl up as a defence mechanism. Always make sure you pickup the spider correctly i.e. making sure that all the bristles surround and catch the insect, to perfect your technique use the fake plastic spider to pick up from awkward places i.e. corners
|Are the spiders really
One of the main reason for the invention
|Can I reach the ceiling
If you are 1.5m (5ft), with the extra 1.2m (4ft) reach mentioned above then you can easily reach a 2.7m (9ft) ceiling.
|Can I catch other bugs
or insects with it?
A resounding yes! The Spider Catcher's applications are endless. It will actually pick up a strand of hair from a table, rendering it sensitive enough for use in laboratories. As well as Spiders we have caught wasps, bees, moths, butterflies, beetles and even scorpions. There are a number of different prototype heads being tested prior to their introduction, so far, this is the best all rounder. Let us know what you catch so we can add it to the list!
|How can I place my order?
You can place an order online, by telephone, fax, or send us a letter.
|How can I pay?
Cards: We accept VISA, VISA Delta, Mastercard, Maestro and LASER card payments for orders.
You will be required to give your billing and shipping details and confirm your order. Your shipping details and order are sent to Bug Co Web Ltd for processing and you will receive an email confirming your order. When you fill in your credit card details, the information is encrypted for your security and sent to Realex Payments for verification.
Bug Co Web Ltd does not have access to your credit card details at any time but we are able to confirm or cancel your banking transaction as well as refund your credit card if required.
Check/Bank Draft/Postal Order: Please make these payable to Bug Co Web Ltd and post it to Bug Co Web Ltd., Unit 1, Faber Castell Ind. Est., Enterprise Park, Fermoy, Co. Cork Ireland
|How is my order delivered?
We send your order out by first class post.
|When can I expect to receive
my Spider Catcher?
Delivery within Ireland and the UK takes up to 7 working days.
Delivery within the rest of the EU takes up to 7 working days.
Delivery to the US takes up to 21 days.
Delivery to the rest of the world takes up to 28 days
|Will the Spider Catcher
fit through my letter box?
The Spider Catcher will be posted to you in a protective mail order box, complete with instructions, fake plastic spider and wall hook. The package dimensions are 68 cm length x 16 cm width x 7 cm height (26.8 x 6.3 x 2.8 inches) therefore too large to fit through the standard letter box. If you are not at home the postman should leave a note advising you that the product is at your local post office.
|For the Double Household Spider Catcher order and the Household and Travel Spider Catcher order, how are they sent out?
They are supplied in one mail order box. There are 2 Spider Catchers depending on the order, 2 plastic spiders and 2 sets of instructions.
|I haven't received my order
- what happens next?
If you have not received your order please contact us by email on firstname.lastname@example.org or by telephone on +353 25 33944 and we will investigate immediately.
To offer you a fast response please provide us with your order number, full name and/or email address. These details will assist us in locating your order details.
|Is it possible to dispatch
Spider Catcher in packaging that conceals the product as it is a gift
for my colleague?
When you order through the internet we supply the Spider Catcher in a mail order box which has no marking of Spider Catcher on the box.
If you have any special requirements like the request above please let us know and we will do our best to meet your request.
|What is your Refund Policy?
If you change your mind, you have the right to cancel your order without giving a reason, within a seven working day period, known as the cooling off period. The only charge that may be made is the direct cost of returning the goods. Payment for the order will be refunded within 30 days of the cancellation.
|Are my Credit Card details
safe on the internet?
Yes, your credit card details are completely safe as we use Realex Payments for our internet payment transactions. Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information. Realex Payments is fully certified with a wide range of financial institutions including AIB Banks.
Alternatively you can send a cheque to: Bug Co Web Ltd., Unit 1, Faber Castell Ind Est, Enterprise Park, Fermoy, Co. Cork Ireland and a Spider Catcher will be sent to you on receipt of payment.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
Bug Co Web Ltd have a formal arrangement with a third party site [Realex Payments] where you must enter your credit card number, billing address, and expiration date to payment. Realex Payments uses a server. The server layer (SSL) encrypts all information you input. The security of this procedure is such that Spider Catcher is not given access to your credit card information. We are simply instructed by Realex Payments that the credit card has been authorized. Realex Payments are not permitted to use your information for any other purposes than to payment for you purchase from us.